1. What is UYEND?
Answer: UYEND is a clothing company based in Guangzhou, China, dedicated to offering high-quality, stylish apparel that blends traditional craftsmanship with modern design. Our collections are inspired by Chinese culture and designed to fit seamlessly into everyday life.
2. Where is UYEND located?
Answer: Our headquarters is located at Room 201, No. 38, East Lane, Huangtang East Road, Shengang Village, Zhucun Street, Zengcheng District, Guangzhou City
3. What products do you offer?
Answer: We offer a wide range of clothing for men and women, including tops, bottoms, outerwear, and accessories. Each item is carefully crafted with attention to detail, ensuring both comfort and style.
4. How can I place an order?
Answer: You can place an order directly through our website. Simply browse our collections, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
5. What payment methods do you accept?
Answer: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through digital wallets such as Apple Pay, Google Pay, and PayPal. For customers in China, we offer Cash on Delivery (COD) for select locations.
6. Do you ship internationally?
Answer: Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on your location. Please refer to our Shipping Policy for more details.
7. How long does it take to receive my order?
Answer: Delivery times depend on your location and the shipping method you select. Orders within Japan typically arrive within 3-5 business days, while international orders may take 7-14 business days. Please note that these times are estimates and may vary based on customs processing and other factors.
8. How can I track my order?
Answer: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier’s website.
9. What is your return policy?
Answer: We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receipt for a refund or exchange. Please refer to our Return & Refund Policy for more details on how to initiate a return.
10. How do I return an item?
Answer: To return an item, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with instructions on how to send the item back to us. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
11. What should I do if I receive a damaged or incorrect item?
Answer: If you receive a damaged or incorrect item, please contact us immediately at [email protected]. Provide your order number and a description of the issue, and we will work to resolve it as quickly as possible, including offering a replacement or refund.
12. Can I change or cancel my order after it has been placed?
Answer: If you need to change or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes.
13. Do you offer gift cards?
Answer: Yes, we offer digital gift cards that can be purchased through our website. Gift cards are available in various amounts and can be used towards any purchase on our site. Gift cards are delivered via email and include instructions on how to redeem them.
14. How can I contact customer service?
Answer: You can reach our customer service team by email at [email protected]. We are available to assist you with any questions or concerns you may have.
15. Do you offer wholesale opportunities?
Answer: Yes, we offer wholesale options for businesses interested in carrying our products. For more information, please contact us at [email protected] with your business details and the products you are interested in.
