At UYEND, we strive to make your shopping experience as smooth and convenient as possible. The following Payment Policy outlines the payment methods we accept, billing practices, and related terms and conditions.
1. Accepted Payment Methods
We accept the following payment methods for purchases made on our website:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- Digital Wallets: We accept payments through digital wallets such as Apple Pay, Google Pay, and PayPal.
- Bank Transfers: We offer the option of bank transfers for certain orders, depending on your location. Bank transfer details will be provided during the checkout process if available.
- Cash on Delivery (COD): Available for select locations within China. Please note that COD orders may incur an additional fee.
2. Payment Processing
- Authorization: Upon placing an order, the payment method you select will be authorized but not charged immediately. Your payment will be processed and charged only when your order is confirmed and ready for shipment.
- Currency: All transactions are processed in Chinese Yuan (CNY). If you are using an international payment method, your bank may charge additional fees for currency conversion.
- Payment Confirmation: Once your payment is successfully processed, you will receive a payment confirmation email with details of your transaction.
3. Billing Information
- Accurate Information: You agree to provide current, complete, and accurate billing information when making a purchase. If your billing information changes, you are responsible for updating it promptly.
- Billing Discrepancies: If you believe there is an error or discrepancy with your billing, please contact us at [email protected] within 30 days of the transaction. We will investigate the issue and work to resolve it as quickly as possible.
4. Taxes and Duties
- Domestic Orders: Orders within China are subject to applicable sales tax, which will be calculated and added to your order total at checkout.
- International Orders: International orders may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more information on these charges before placing an order.
5. Payment Security
- Secure Transactions: We use industry-standard encryption and secure payment gateways to protect your payment information. Your credit card details are not stored on our servers.
- Fraud Prevention: We reserve the right to take additional steps to verify your identity and payment method if we suspect any fraudulent activity.
6. Refunds and Chargebacks
- Refund Policy: Refunds are processed according to our Return & Refund Policy. Once a refund is approved, it will be issued to the original payment method used for the purchase.
- Chargebacks: If you dispute a charge with your bank or credit card company, please contact us first to resolve the issue. Unauthorized chargebacks may result in your account being suspended or terminated.
7. Changes to Payment Policy
UYEND reserves the right to update or modify this Payment Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services after such changes indicates your acceptance of the new terms.
8. Contact Information
If you have any questions or concerns regarding this Payment Policy, please contact us at:
Address: Room 201, No. 38, East Lane, Huangtang East Road, Shengang Village, Zhucun Street, Zengcheng District, Guangzhou City
Email: [email protected]
